Below is the step-by-step guideline for resetting your password from the login page.
Step 1: Click here to reset your password: Click on the link stating, “Click here to reset your password.”
Step 2: Entering Username or Email: Enter your username or email address associated with SIPS into the text box. Please keep in mind that the username and email address are CaSe SeNsiTiVe.
Step 3: Captcha: Type in the Captcha characters that are presented in the Captcha text box.
Step 4: New Captcha: If you cannot read the captcha click on the green New Captcha button to refresh the Captcha.
Step 5: Submit: Click on the green Submit button underneath the Reset Password heading.
Step 6: Clicking: After clicking submit, you will receive a confirmation message underneath the green buttons stating, a confirmation message will appear below the green buttons.
Step 7: Link in the Email: Within your email account you should receive an email from system@sipsplanning.com. Follow the directions within the email and click on the link within your email.
Step 8: User Id: You will be directed back to the login page. Enter in your User Id.
Step 9: Password: Enter in the temporary password you have received with the SIPS email.
Step 10: Old Password: In the old password text box, paste in the temporary password you have received within your email.
Step 11: New Password: Type in a new password.
Step 12: Please re-enter a new password: Re-enter the new password.
Step 13: Save: Click on the green Save button underneath the Preferences heading.
Step 14: Sign out: Click on the Sign out button in the upper right-hand side of the screen.
Step 15: Login: Click on the green Login button.
Step 16: Welcome Page: SIPS should automatically direct you to the welcome landing page.
If you feel you need more support or would like to set up demo time with one of our representatives, please contact us at: +1-888-449-6917 or support@planscout.com
